We spoke with Mat from Carolina Cruising Charters to learn how his team delivers smooth, high-end boating experiences on Lake Norman and how Wherewolf helps streamline their operations behind the scenes.
Carolina Cruising Charters is known for exceptional service and effortless guest experiences. Their focus on safety, efficiency, and reliability makes Wherewolf a natural fit, helping them manage waivers, simplify admin, and keep every charter running seamlessly.
Why Wherewolf works for them
“We love using Wherewolf! It makes check-ins and admin effortless. Guests complete their waivers 24 hours before their charter, so by the time they arrive, everything is ready. They can hop straight on the boat and start enjoying their experience immediately. It saves us time and ensures a smooth start to every trip.”
Unlocking guest insights from Wherewolf
“One of the best features is the data we gather from our waivers. We can see exactly how many customers we’re getting, where they’re from, and who we’re reaching. The demographic information, like age and gender, helps us understand our audience and tailor marketing campaigns. It’s amazing to see the variety of guests, from tiny babies to 98-year-olds. That insight helps us improve how we market our trips and who we target.”
Simplifying operations
“Wherewolf links waivers directly to bookings, which becomes our trip manifest. If a captain ever needs a quick reference for any reason, whether law enforcement checks or operational needs, all the details are instantly accessible. Check-ins are smoother, staff are less stressed, and we can quickly identify overcapacity issues. For example, if our boat holds 15 people but 18 waivers have been submitted, we can immediately confirm who is actually attending.”
Easy manifest management
“Even if a guest arrives without completing a waiver, our captains can quickly find their booking and pull up the QR code. Most guests already have the waiver email on their phones, so it’s nearly seamless. It’s incredibly efficient and reduces stress for both staff and customers.”
The bottom line
“The easier you make your life, the better, and Wherewolf delivers on that. It just works! It allows us to focus on what really matters — providing an amazing experience for our guests.”
Key benefits for Carolina Cruising Charters
- Streamlined check-ins: Guests complete waivers before arrival, reducing wait times and improving the guest experience.
- Data-driven marketing: Access to demographic and customer insights helps inform marketing and outreach strategies.
- Effortless trip management: Waivers link directly to bookings for an accurate, real-time manifest.
- Real-time updates: Instantly spot overcapacity or no-shows to maintain safety and efficiency.
- Improved staff efficiency: Simplifies admin work and frees staff to focus on guest experience.
Discover how Wherewolf can help your business streamline operations, improve safety, and create memorable experiences for your guests.