--- title: Winning the Chargeback Battle description: Tour operators can prevent chargebacks by using digital waivers with photo and ID capture to collect better guest data and protect revenue. image: https://resources.getwherewolf.com/hubfs/Copy%20of%20Defense%20Against%20Chargebacks.png --- [CLIENT LOGIN](https://login.wherewolf.co.nz/) [![wherewolf-logo-horisontal-primary](https://resources.getwherewolf.com/hs-fs/hubfs/Getwherewolf_May2024/images/wherewolf-logo-horisontal-primary.png?width=1024&height=226&name=wherewolf-logo-horisontal-primary.png "wherewolf-logo-horisontal-primary")](https://getwherewolf.com/) - [Home](https://getwherewolf.com/) - Solutions - [Digital Waivers](https://getwherewolf.com/activity-waivers/) - [Operations & Automations](https://getwherewolf.com/operations-automations/) - [Integrations](https://getwherewolf.com/liability-waiver/) - [Marketing](https://getwherewolf.com/marketing/) - [SMS Follow-up](https://getwherewolf.com/sms-follow-up/) - [Data & Insights](https://getwherewolf.com/data-insights/) - [Pricing](https://getwherewolf.com/pricing/) - Customers - [Tour Operators](https://getwherewolf.com/tour-operators/) - [Attractions](https://getwherewolf.com/attractions/) - [Family Entertainment Centres](https://getwherewolf.com/family-entertainment-centres/) - [Sports](https://getwherewolf.com/sports/) - [Gun Ranges](https://getwherewolf.com/gun-ranges/) - [Camps](https://getwherewolf.com/camps-waivers/) - [Medical Aesthetics](https://getwherewolf.com/medical-aesthetics/) - [Tattoo & Piercing](https://getwherewolf.com/tattoo-and-piercing/) - [VR & Laser Tag](https://getwherewolf.com/vr-and-laser-tag/) - Resources - [Support](https://wherewolf.zendesk.com/hc/en-gb) - [Blog](https://resources.getwherewolf.com/blog) - [Customer Stories](https://resources.getwherewolf.com/case-studies/) - [Waiver-Analyzer](https://getwherewolf.com/waiver-analyzer/) [Request A Demo](https://getwherewolf.com/request-a-demo/) [Request A Demo](https://getwherewolf.com/request-a-demo/) ![Copy of Defense Against Chargebacks](https://resources.getwherewolf.com/hubfs/Copy%20of%20Defense%20Against%20Chargebacks.png) # Winning the Chargeback Battle How Tour Operators can stay one step ahead - Home - [Wherewolf Blog](https://resources.getwherewolf.com/blog) - Winning the Chargeback Battle [Wherewolf Editor](https://resources.getwherewolf.com/blog/author/getwherewolf) 04/23/2025 [Chargebacks](https://resources.getwherewolf.com/blog/tag/chargebacks) [0 Comments](https://resources.getwherewolf.com/blog/winning-the-chargeback-battle#postComment) 2 Minutes Chargebacks are one of the most frustrating and increasingly common challenges in the tour and activity industry. You’ve delivered an epic experience. Your guests left smiling. And then, days later, a notification from the bank: a charge has been disputed and reversed. Suddenly, you're not just out the money, you’re also stuck proving that the experience actually happened. In an industry where up to 40% of chargebacks occur, this isn't a rare issue - it's a serious risk to your revenue. So, how do you protect yourself? ### It All Comes Down to Evidence The more clearly you can show that a real person made a real booking and participated in your experience, the harder it is for a chargeback to stick. **Paper waivers** still have a role to play. When filled out properly with details like email addresses, dates of birth, and signatures, they can help establish a link between a guest and their booking. But they’re vulnerable to messy handwriting, lost forms, and questionable legibility. **Digital waivers** offer a big step up from paper. Some systems timestamp waivers and store them securely, making it easier to verify when and where they were signed. Many also include features like on-site photo capture, adding an extra layer of guest verification. Still, these tools can fall short—especially when waivers are signed remotely or when there's no photo ID collected to confirm the guest’s identity. That’s where **Wherewolf** truly stands apart.   ### Why Wherewolf Makes the Difference Wherewolf is designed to give tour operators an edge against chargeback fraud. With the majority of digital waivers signed in advance, on any device, each waiver includes: - A **selfie**, and - A **photo of a valid government-issued ID** ![9e1f8c8e-3ea6-4e98-95c7-89ccb35d7e9f](https://resources.getwherewolf.com/hs-fs/hubfs/9e1f8c8e-3ea6-4e98-95c7-89ccb35d7e9f.webp?width=521&height=368&name=9e1f8c8e-3ea6-4e98-95c7-89ccb35d7e9f.webp) These are securely attached to the guest’s waiver profile, along with their booking information. So when a chargeback rolls in, you’ve got hard proof that the person who paid is the same person who took part in the experience. This makes it virtually indisputable that the person who signed the waiver is the one who took part in the experience. Pair that with seamless integration with most leading reservation systems, and you’ve got a powerful, professional line of defence against fraudulent disputes.   ### Chargebacks Happen — But You Can Be Read You can’t always stop a dispute from happening, but you can be ready to win it. The right digital tools don’t just save hours of admin, they protect your revenue and reputation. With Wherewolf, you get more than digital waivers. You get a defensible record that holds up when it matters most.   **Talk to a product specialist** and discover how to save time, safeguard your revenue, and upgrade your waiver experience. [Book A Demo](https://getwherewolf.com/request-a-demo/) --- #### Tag: [Chargebacks](https://resources.getwherewolf.com/blog/tag/chargebacks) #### Share: - [Follow us on Facebook](http://www.facebook.com/share.php?u=https://resources.getwherewolf.com/blog/winning-the-chargeback-battle) - [Follow us on Twitter](https://twitter.com/intent/tweet?url=https://resources.getwherewolf.com/blog/winning-the-chargeback-battle&text=Winning%20the%20Chargeback%20Battle) - [Follow us on Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https://resources.getwherewolf.com/blog/winning-the-chargeback-battle) - [Follow us on Pinterest](http://pinterest.com/pin/create/button/?url=https://resources.getwherewolf.com/blog/winning-the-chargeback-battle&text=Winning%20the%20Chargeback%20Battledescription=&media=https://21565897.fs1.hubspotusercontent-na1.net/hubfs/21565897/Copy%20of%20Defense%20Against%20Chargebacks.png) --- #### [Unlocking Growth with Lookalike Audiences Previous Post](https://resources.getwherewolf.com/blog/unlocking-growth-with-lookalike-audiences) #### [Protect Your Business and Your Guests: Why Digital Liability Waivers Are a Must Have Next Post](https://resources.getwherewolf.com/blog/why-digital-liability-waivers-are-a-must-have) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ### Category - [AI Marketing (2)](https://resources.getwherewolf.com/blog/tag/ai-marketing) - [Business Growth (16)](https://resources.getwherewolf.com/blog/tag/business-growth) - [Chargebacks (2)](https://resources.getwherewolf.com/blog/tag/chargebacks) - [Company News (3)](https://resources.getwherewolf.com/blog/tag/company-news) - [Customer Experience (15)](https://resources.getwherewolf.com/blog/tag/customer-experience) ### Popular Posts [Wherewolf Editor](https://resources.getwherewolf.com/blog/author/getwherewolf) 01/11/2024 [Digital Waivers](https://resources.getwherewolf.com/blog/tag/digital-waivers) [How Long Do Signed Liability Waivers Need to be Kept?](https://resources.getwherewolf.com/blog/how-long-do-signed-liability-waivers-need-to-be-kept) [Wherewolf Editor](https://resources.getwherewolf.com/blog/author/getwherewolf) 12/16/2023 [Legal](https://resources.getwherewolf.com/blog/tag/legal) [Photo Release Waiver – How To Ask Your Guests For Permission](https://resources.getwherewolf.com/blog/photo-release-waiver-how-to-ask-your-guests-for-permission) [Natalie](https://resources.getwherewolf.com/blog/author/natalie) 10/29/2024 [Digital Waiver](https://resources.getwherewolf.com/blog/tag/digital-waiver) [Top Legal Risks Faced by Tourism Businesses (and How to Mitigate Them)](https://resources.getwherewolf.com/blog/top-legal-risks-faced-by-tourism-businesses-and-how-to-mitigate-them) [Wherewolf Editor](https://resources.getwherewolf.com/blog/author/getwherewolf) 10/27/2022 [Product Updates](https://resources.getwherewolf.com/blog/tag/product-updates) [SOS! What To Do When You Need A Hand](https://resources.getwherewolf.com/blog/sos-what-to-do-when-you-need-a-hand) --- ## Related Posts It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. [Chargebacks](https://resources.getwherewolf.com/blog/tag/chargebacks) [Wherewolf Editor](https://resources.getwherewolf.com/blog/author/getwherewolf) 14 September, 2023 #### [How Tourism Operators Can Fight Chargebacks and Disputes](https://resources.getwherewolf.com/blog/how-tourism-operators-can-fight-chargebacks-and-disputes) Chargebacks and disputes are a major headache for tourism operators. They can be costly,… [Read More](https://resources.getwherewolf.com/blog/how-tourism-operators-can-fight-chargebacks-and-disputes) ![Getwherewolf](https://resources.getwherewolf.com/hs-fs/hubfs/Getwherewolf_May2024/images/wherewolf-logo-horisontal-primary.png?width=1024&name=wherewolf-logo-horisontal-primary.png "Getwherewolf") NZ:24 Camp Street Queenstown, 9300 US:Penthouse, 1720 S Bellaire Street Denver, Colorado, 80222 ### Legal - [Terms of Use](https://getwherewolf.com/legal/terms-of-use/) - [GDPR Overview](https://getwherewolf.com/legal/gdpr-overview/) - [Partners](https://getwherewolf.com/integrations) - [Privacy Policy](https://getwherewolf.com/legal/privacy-policy/) ### Navigate - [Home](https://getwherewolf.com/) - [Pricing](https://getwherewolf.com/pricing/) - Solutions - [Activity Waiver](https://getwherewolf.com/activity-waiver/) - [Electronic Waiver Software](https://getwherewolf.com/electronic-waiver-software/) - [Liability Waiver](https://getwherewolf.com/liability-waiver/) - [Tour Waiver](https://getwherewolf.com/tour-waiver/) - [About Us](https://getwherewolf.com/about-us/) - Resources - [Blog](https://resources.getwherewolf.com/blog/) - [Case Studies](https://resources.getwherewolf.com/case-studies/) ### Technical - [Support](https://wherewolf.zendesk.com/hc/en-gb) - [Integrations](https://getwherewolf.com/integrations/) - [Billing](https://getwherewolf.com/manual-billing/) © 2026 Wherewolf ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Wherewolf Editor", "url" : "https://resources.getwherewolf.com/blog/author/getwherewolf" }, "dateModified" : "2025-05-05T04:07:13.697Z", "datePublished" : "2025-04-23T04:00:00.000Z", "headline" : "Winning the Chargeback Battle", "image" : [ "https://resources.getwherewolf.com/hubfs/Copy%20of%20Defense%20Against%20Chargebacks.png" ], "mainEntityOfPage" : { "@id" : "https://resources.getwherewolf.com/blog/winning-the-chargeback-battle", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://resources.getwherewolf.com/hubfs/WhiteLogoOnDarkPurple(2).jpg" }, "name" : "Wherewolf" } } ```