For adventure tourism operators, every minute at check-in counts!
A smooth, efficient check-in process not only improves customer satisfaction but also ensures your team has more time to focus on delivering unforgettable experiences.
Wherewolf’s digital waiver solutions are designed to streamline this process, giving you (and your guests) a seamless start to the day.
Here are five ways to save time at check-in using Wherewolf waivers.
Use Booking-Specific QR Codes
Wherewolf generates QR codes unique to each booking, allowing customers to fill out their waivers ahead of time. These QR codes are included in the pre-arrival waiver links, or you can pull them up on your Wherewolf App!
How this saves time: Guests can share the waiver ahead of time in a way that works for them.
Then, if anyone hasn't done a waiver before arriving, you can simply have them scan their Booking QR Code from the app and leave them to it! They'll be able to complete the waiver on their own device, meanwhile your staff can focus on welcoming guests and preparing for the activity (instead of managing paperwork).
Pro Tip: Got a last-minute booking for a large group? Print out their booking-specific QR code and have it ready at your check-in area for last-minute convenience.
Leverage the Generic Waiver and QR Code
Wherewolf's Dashboard includes a generic waiver, and a corresponding QR code that can be used at any time. Print and display this QR code at your check-in area, on signage, or even on your vehicles! This QR Code opens a waiver that isn't integrated with any booking data meaning any guest can sign it, any time you quickly need a waiver. The waiver is a web-link that you can share with guests however you communicate, whether in an email, SMS, or Messenger message!
How this saves time: Guests without a booking-specific waiver link can scan the generic QR code and complete their forms while waiting in line or in the parking lot, ensuring fewer bottlenecks during check-in. If your activity or location doesn't require online reservations, link to the waiver form from your website or confirmation emails. It'll make the day feel smoother for you and for your guests.
Pro Tip: Use weatherproof signage to ensure QR codes are always accessible, even in outdoor settings.
Use Operator Mode for Group Management
Operator Mode lets your team manage waivers more efficiently by giving you access to each booking's waivers at the touch of a screen. Staff can check waiver completion status of your bookings, resend links, or open a booking's waiver on their staff device for guests to fill out a form on arrival.
How this saves time: Instead of manually tracking which guests have signed, Operator Mode provides a real-time overview and the tools to keep guests moving!
Pro Tip: Train staff on the Operator Mode dashboard to troubleshoot quickly and keep lines moving.
Send Pre-Arrival Waivers Automatically
Set up automatic waiver delivery as part of your booking confirmation emails or SMS campaigns. By integrating Wherewolf with your reservation system, you can ensure guests receive their waivers immediately after booking.
How this saves time: Guests complete their waivers in advance of the tour, and your team has fewer forms to manage on-site. Additionally, it reduces the chance of delays caused by incomplete or forgotten waivers.
Pro Tip: Use reminder emails or SMS the day before the tour to catch any stragglers
Enable Guest Mode on the Waiver App
Guest Mode turns your Wherewolf waiver app into a check-in kiosk, allowing your guests to find their own bookings and waivers to sign in onsite without staff handling! This feature is perfect for walk-ins, last-minute bookings, or businesses who's waivers must be completed onsite.
How this saves time: Instead of relying on printed waivers or taking your staff away from valuable tasks to oversee the waiver process, Guest Mode puts the digital waiver in their hands right away.
Pro Tip: Keep multiple devices at your check-in desk to handle high volumes of guests simultaneously.
Bonus Tips for a Streamlined Check-In
- Test Your Tech: Use downtime to check QR codes, tablets, network connections, and waiver flows to ensure everything runs smoothly on busy days.
- Communicate Clearly: Let your customers know about waiver requirements when they book and remind them closer to their tour date. Wherewolf can automate email and SMS reminders to your customers to make sure they're ready for arrival.
- Gather Feedback: Ask your team and guests for suggestions to further improve the process, you never know who might have the secret sauce you're looking for.
By implementing these five time-saving techniques, you’ll not only create a more efficient check-in experience but also leave a positive, professional impression on your guests. So, what are you still sitting here for? Start optimizing your check-in process today with Wherewolf!
Our customers can visit our support page or contact our team for more tips like this.